• en

    • How and Where to Report a Scam

    Scam Trends
    March 14, 2019

    Everyone gets scammed at least once. Unfortunately, most people don’t know where or how to report a scam. As a result, scammers get away without so much as a slap on the wrist and continue scamming others unabated. Further, online scams are not taken seriously by authorities as the majority of them go unreported.

    If you are the victim of a scam, first of all, don’t despair! You can check out our handy guide on how to handle things: I’ve Been Scammed, What Now?

    Next, it is important that you take some time to report the scam not only to give yourself a chance of getting your money back, but also to prevent others from getting scammed in the future. In this article, we have put together a list of authorities dealing with cybercrime in each country. Learn about who you should contact to report a scam and how to make sure you have the best possibility to stop the scammers!

    How to collect evidence of the scam

    The following steps are adapted from Jennifer Mueller’s article at wikiHow:

    Step 1: Write down the order of events

    When you’ve been scammed, the process leading up to this point can be weeks or months, involving email communication, payment, delivery etc. It can be helpful to sit down and think through the order of what has led to the scam itself. Below is an example:

    • Saw an advertisement on Instagram for shoes
    • Clicked the advertisements and ordered a pair of shoes on the site
    • Received a tracking email from the company
    • The delivery date was missed
    • Emailed the company on <date>
    • Never received a reply
    • Emailed twice more on <dates>
    • Complained to my bank and the amount was refunded to my account <date>

    It might sound like a simple exercise, but this allows you to collect as much relevant information as possible which may be useful when reporting a scam. It can also help you identify the parties involved with whom you can get in touch for a resolution.

    Step 2: Keep copies of online locations and online files/documents related to the scam

    This is an important step and can include the collection of the following:

    • Emails
    • Electronic files
    • Save relevant webpages (in case the scammer shuts the site down)
    • Take screenshots of online evidence that is hard to save

    Step 3: Collect non-electronic evidence related to the scam

    If you have purchased a product or service, often there will be evidence such as receipts, bank statements etc. that can be useful. It’s better to be meticulous when collecting this information, as even tiny details can help authorities identify and track down the scammer!

    Where can I report a scammer?

    That might sound simple, but with the global nature of the internet often the victims, criminals and the goods can be in three different locations. However, if you have been threatened by the scammer, our advice would be to contact local law enforcement immediately.

    So, we’ve put together a handy guide on law enforcement and government agencies you can contact in order to report an online scam. We’ve ordered it by country/region to help you find the most relevant organizations.

    Step-by-step guides

    International/global organisations

    • Econsumer.gov allows you to press charges against and help to identify international scam schemes.
    • About Fraud is a global community for fraud professionals.
    • Europol supports EU members in their fight against terrorism, cybercrime and other serious and organised forms of crime.
    • Merchant Risk Council is a network of over 550+ companies focused on fraud prevention, payments optimization and risk management.

    Argentina

    Australia

    Austria

    Belgium

    Brazil

    Bulgaria 

    Canada

    • Consumer Protection Ontario will assist you on how to spot common consumer or financial scams, and how to report it as well as help if you have been scammed.
    • Canadian Anti-Fraud Centre is Canada's main agency collecting information and criminal intelligence on matters such as marketing fraud, advance fee fraud, Internet fraud.

    China

    • Chinaz
    • Guanjia is free Tencent security management software. Through this website, you can as well report fraudulent websites.
    • Ministry of Public Security (MPS)
    • Ministry of Industry and Information Technology (MIIT)
    • Internet Society of China (ISC)
    • LieWang Platform

    Croatia

    Cyprus 

    • The Cypriot Police – Online form / Tel: +357 22808200, +357 22808461 - is the authority to communicate with in case of Cypriot-based online scam or fraudulent website.

    Czech Republic

    Denmark 

    • The Danish authority to talk to in case of scam is the Danish police, here is the Police website.

    Estonia 

    • Contact of the Estonian Police in case of scam or fraud.

    Finland 

    France 

    Germany

    Greece

    Hungary 

    India

    Ireland 

    • If you are facing a scam you think is Irish-based, you can take contact with the Irish National police – English and Gaeilge.
    • FraudSmart is a fraud awareness initiative aiming at raising consumer and business awareness of the latest financial fraud activity and trends.

    Italy

    Japan

    Latvia

    Lithuania 

    Luxembourg

    Malta 

    • Malta has a Government website you can communicate with in Malti and English in case of scam or fraud based in Malta.

    Mexico

    The Netherlands 

    New Zealand

    • The New Zealand Consumer Protection association is accessible hereby.
    • Netsafe is New Zealand's independent, non-profit online safety organisation to communicate with in case of Scams, Bullying, Abuse.
    • CERT NZ takes care of responding to cybersecurity threats in New Zealand.

    Nigeria

    Poland

    Portugal 

    Romania 

    Saudi Arabia

    Singapore

    • ScamAlert is a non-profit organisation committed to promoting public awareness and concern about crime.

    Spain 

    • You can contact the Policia Nacional in case of scam, fraud or crime involving Spain.

    Slovakia 

    • The Slovakian Ministry of Interior can be contacted if you are dealing with a scam, fraud or crime.

    Slovenia 

    • The Slovenian Police can be contacted through this website in case of scam or fraud from Slovenia.

    Sweden 

    United Kingdom

    • Action Fraud is the UK's national reporting centre for fraud and cybercrime.
    • Citizens Advice Consumer Service give people the knowledge and confidence they need to find their way forward, whoever they are and whatever their problem.
    • Financial Fraud Action (FFA) is responsible for leading the collective fight against financial fraud on behalf of the UK payments industry.
    • Get Safe Online is the UK's leading source of unbiased, factual and easy information on online safety.

    United States

    The United States Department of Justice has stated the following when it comes to different kinds of online crimes/scams (as of publication).

    Computer Intrusion (i.e. hacking)

    Password trafficking

    Child Pornography or Exploitation

    Internet fraud and SPAM

    Internet harassment

    Other resources include:

    Are there organisations or contacts that are missing from this list? Please contact us!


    Apart from contact authorities to report the scam, there are steps you can take yourself in order to get your money back from scammers. Know more by visiting our section How to Get Your Money Back From a Scam.

    Report a Scam!

    Have you fallen for a hoax, bought a fake product? Report the site and warn others!

    Report a Scam!

    Scam Categories

    Help & Info

    Scam Alerts Learn about Scams Reliable Sites Advice for Companies Research & Reports Global Scam Country Guide
    See all

    Popular Stories

    How to Recognize a Scam Website

    As the influence of the internet rises, so does the prevalence of online scams. There are fraudsters making all kinds of claims to trap victims online - from fake investment opportunities to online stores - and the internet allows them to operate from any part of the world with anonymity. The ability to spot online scams is an important skill to have as the virtual world is increasingly becoming a part of every facet of our lives. The below tips will help you identify the signs which can indicate that a website could be a scam. Common Sense: Too Good To Be True When looking for goods online, a great deal can be very enticing. A Gucci bag or a new iPhone for half the price? Who wouldn’t want to grab such a deal? Scammers know this too and try to take advantage of the fact. If an online deal looks too good to be true, think twice and double-check things. The easiest way to do this is to simply check out the same product at competing websites (that you trust). If the difference in prices is huge, it might be better to double-check the rest of the website. Check Out the Social Media Links Social media is a core part of ecommerce businesses these days and consumers often expect online shops to have a social media presence. Scammers know this and often insert logos of social media sites on their websites. Scratching beneath the surface often reveals this fu

    Read more

    How Do I Get Money Back From a Scammer?

    So the worst has come to pass - you realise you parted with your money too fast, and the site you used was a scam - what now? Well first of all, don’t despair!! If you think you have been scammed, the first port of call when having an issue is to simply ask for a refund. This is the first and easiest step to determine whether you are dealing with a genuine company or scammers. Sadly, getting your money back from a scammer is not as simple as just asking.  If you are indeed dealing with scammers, the procedure (and chance) of getting your money back varies depending on the payment method you used. PayPal Debit card/Credit card Bank transfer Wire transfer Google Pay Bitcoin PayPal If you used PayPal, you have a strong chance of getting your money back if you were scammed. On their website, you can file a dispute within 180 calendar days of your purchase. Conditions to file a dispute: The simplest situation is that you ordered from an online store and it has not arrived. In this case this is what PayPal states: "If your order never shows up and the seller can't provide proof of shipment or delivery, you'll get a full refund. It's that simple." The scammer has sent you a completely different item. For example, you ordered a PlayStation 4, but instead received only a Playstation controller.  The condition of the item was misrepresented on the product page. This could be the

    Read more